Privacy Policy

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 Privacy Policy for Elegantly Engraved

Last Updated: May 13, 2025

At Elegantly Engraved, located in White House, Tennessee, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you engage with our services, including through our website, in-person orders, or other communication channels. Please read this policy carefully. By using our services, you consent to the practices described below.

1. Information We Collect

We may collect the following types of information:

1.1 Personal Information: Information that identifies you, such as:

• Name
• Email address
• Phone number
• Billing and shipping addresses
• Payment information (e.g., credit card details, processed through secure third-party payment processors)
• Other information you provide when placing an order or contacting us

1.2 Order-Related Information:

• Details about your custom engraving orders, including designs, specifications, or customer-supplied materials
• Correspondence related to your order (e.g., emails, design proofs)

1.3 Automatically Collected Information:

• If you visit our website, we may collect non-personal information such as IP address, browser type, device information, and browsing behavior (e.g., pages visited, time spent) through cookies or similar technologies.
• Analytics data collected through tools like [e.g., Google Analytics, if applicable] to improve our services.

1.4 Customer-Supplied Materials:

• Any designs, logos, or text you provide for engraving. We do not claim ownership of these materials but may store them to fulfill your order.

2. How We Use Your Information

We use your information to: 

2.1 Process and fulfill your custom engraving orders. 

2.2 Communicate with you regarding your order, including sending order confirmations, design proofs, and updates. 

2.3 Process payments through secure third-party payment processors. 

2.4 Respond to your inquiries or provide customer support. 

2.5 Improve our services, website functionality, and customer experience. 

2.6 Comply with legal obligations or protect our legal rights. 

2.7 Send promotional materials or updates about our services, only with your consent where required by law.

3. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances: 

3.1 Service Providers: We may share your information with trusted third-party service providers (e.g., payment processors, shipping carriers) to process payments, deliver orders, or provide other services. These providers are contractually obligated to protect your information. 

3.2 Legal Requirements: We may disclose your information if required by law, such as in response to a court order, subpoena, or government investigation. 

3.3 Business Transfers: In the event of a merger, acquisition, or sale of our business, your information may be transferred as part of the transaction, subject to confidentiality obligations. 

3.4 With Your Consent: We may share your information for other purposes if you provide explicit consent.

4. Cookies and Tracking Technologies

4.1 Our website may use cookies or similar technologies to enhance your experience, analyze usage, and improve functionality. 

4.2 You can manage cookie preferences through your browser settings. Note that disabling cookies may affect the functionality of our website. 

4.3 We may use analytics tools (e.g., Google Analytics) to collect aggregated, non-identifiable data about website usage.

5. Data Security

5.1 We implement reasonable physical, technical, and administrative measures to protect your personal information from unauthorized access, loss, or misuse. 

5.2 Payment information is processed through secure third-party platforms that comply with industry standards (e.g., PCI DSS). 5.3 While we strive to protect your data, no system is completely secure. We cannot guarantee absolute security of your information.

6. Data Retention

6.1 We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, including order fulfillment, customer support, and legal compliance. 

6.2 Order-related data (e.g., designs, proofs) may be retained for future reference unless you request deletion, subject to legal or operational requirements. 

6.3 You may request deletion of your personal information by contacting us, though we may retain certain data as required by law or for legitimate business purposes.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal information: 

7.1 Access: Request a copy of the personal information we hold about you. 

7.2 Correction: Request correction of inaccurate or incomplete information. 

7.3 Deletion: Request deletion of your personal information, subject to legal or operational requirements. 7.4 Opt-Out: Opt out of promotional communications by following the unsubscribe instructions in our emails or contacting us directly. 

7.5 To exercise these rights, contact us at the information provided in Section 9.

8. Third-Party Links

8.1 Our website or communications may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these third parties. We encourage you to review their privacy policies before providing any personal information.

9. Contact Information

9.1 For questions, concerns, or to exercise your rights regarding your personal information, please contact us at:

• Email: support@elegantlyengraved.com

9.2 We aim to respond to all inquiries within 48 hours.

10. Changes to This Privacy Policy

10.1 We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on our website with the revised "Last Updated" date. 

10.2 We encourage you to review this policy periodically to stay informed about how we protect your information.

11. Children’s Privacy

11.1 Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that a child under 13 has provided personal information, we will take steps to delete it.

12. Governing Law

12.1 This Privacy Policy is governed by the laws of the State of Tennessee. Any disputes arising from this policy will be resolved in the courts of White House, Tennessee. By engaging with Elegantly Engraved, you acknowledge that you have read, understood, and agree to this Privacy Policy. Thank you for trusting us with your custom engraving needs!